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Terms & Conditions
Comprehensive Legal Framework
Effective Date: 6th April 2025
Service operated by: JDSPARK LLP (LLPIN: ACN-3926)
Service operated by: JDSPARK LLP (LLPIN: ACN-3926)
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DISCLAIMER: These terms establish the legal framework for using XchangeSeat as a coordination platform only. Please read carefully.
Acceptance of Terms
By accessing or using XchangeSeat ("Service"), you agree to be bound by these Terms and Conditions ("Terms"), our Privacy Policy, and all incorporated policies. Continued use after changes constitutes acceptance. If disagreeing with any terms, immediately cease using the Service.
Service Description & Platform Independence
XchangeSeat is a neutral coordination platform facilitating voluntary passenger communication for seating arrangements. We operate independently of all transport operators.
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PLATFORM INDEPENDENCE: XchangeSeat has no partnerships, affiliations, or agreements with any airline, bus operator, venue, or entertainment provider. We are a completely independent technology platform.
What XchangeSeat DOES Provide:
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Connect passengers with similar seating preferences
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Provide secure messaging templates for coordination
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Facilitate private communication between consenting adults
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Help users find compatible coordination partners
What we do NOT do:
- ❌ Issue or validate tickets
- ❌ Guarantee swap success
- ❌ Override operator rules
- ❌ Handle monetary transactions between users
- ❌ Participate in actual seat exchanges
- ❌ Monitor private communications after contact sharing
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Template Messaging Only: Platform provides pre-approved message templates. All detailed coordination, arrangements, and agreements happen privately between users after contact information exchange - outside our platform and systems.
Seat Swapping Guidelines & User Responsibilities
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CRITICAL NOTICE: XchangeSeat facilitates SEAT COORDINATION only, never ticket exchange. Users must retain their original tickets at all times.
Safe Swapping Protocol:
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Keep Original Tickets: Always retain your original ticket/boarding pass. Never exchange actual tickets with other users.
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Physical Seats Only: Only swap physical seating positions through mutual understanding. Both parties sit in each other's assigned seats.
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Follow All Policies: You must adhere to venue, transport operator, and event organizer policies at all times.
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Verification Ready: If staff requests verification, present your original ticket and explain the mutual seating arrangement.
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LIABILITY DISCLAIMER: XchangeSeat does not guarantee successful seat swaps. Users are solely responsible for compliance with all applicable terms, conditions, and policies. XchangeSeat accepts no liability for any issues, disputes, or consequences arising from seat coordination activities.
- ❌ Exchanging physical tickets or boarding passes
- ❌ Violating venue or transport operator policies
- ❌ Misrepresenting your seat assignment to staff
- ❌ Claiming XchangeSeat authorized the arrangement
Data Storage & Chat Communication
🗨️ Chat Message Storage
To facilitate safe seat exchanges, XchangeSeat temporarily stores coordination messages between users. By using our chat features, you explicitly consent to this temporary storage.
Data Retention Policy
- Chat Messages: Automatically deleted after 5 days
- Contact Information: Shared phone numbers deleted after 5 days
- Seat Details: Temporarily stored seat numbers deleted after 5 days
- Basic Swap Records: Completion status retained for safety and dispute resolution
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Legal Consent: By creating an account and using chat features, you provide explicit consent for temporary data storage as outlined above. You may opt out by not using chat features.
Notification & Communication Policy
📱 Communication Preferences
XchangeSeat provides notification services to enhance your seat exchange experience. By registering and using our services, you consent to receive communications as outlined below.
🎯 Essential Notifications (Required)
Critical communications necessary for platform functionality and safety:
- Match Alerts: When someone wants to swap seats with you
- Swap Confirmations: Status updates on confirmed exchanges
- Security Alerts: Account security and login notifications
- System Announcements: Critical platform updates or maintenance
📧 Promotional Communications (Optional)
Marketing and promotional content that you can opt-out of anytime:
- Feature Updates: New platform capabilities and improvements
- Travel Tips: Seat selection strategies and travel advice
- Travel Deals: Curated travel offers and promotional content from third-party services
- Survey Requests: Feedback collection for service improvement
Communication Channels
- 📧 Email: Primary communication method for all notification types
- 📱 SMS: Critical match alerts and security notifications only
- 🌐 Browser Push: Real-time notifications when using the platform
- 📱 Mobile Push: App notifications (when mobile app available)
Your Communication Rights
- ✅ Consent: By registering, you provide explicit consent for essential notifications
- ⚙️ Control: Manage preferences anytime through your account settings
- 🚫 Opt-Out: Unsubscribe from promotional communications without affecting essential services
- 🛡️ Privacy: Your contact information is never shared with third parties for marketing
- ⏰ Quiet Hours: Set do-not-disturb periods for non-urgent notifications
Communication Frequency Limits
To respect your inbox and avoid spam, we implement the following limits:
- Essential Notifications: No limit (sent as needed for safety)
- Promotional Emails: Maximum 2 per week, 8 per month
- SMS Messages: Essential only, maximum 5 per day for active swaps
- Push Notifications: Real-time, but respect system do-not-disturb settings
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Legal Compliance: Our notification practices comply with applicable laws including CAN-SPAM Act, GDPR, and India's Digital Personal Data Protection Act. You can file complaints or exercise your rights by contacting [email protected].
Service Model & Pricing
Business Model & Future Pricing
XchangeSeat currently operates under a freemium model with tracked usage:
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Current Free Services: Limited seat swap coordination requests and contact reveals per month
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Usage Tracking: All contact reveals, swap requests, and platform usage are tracked and counted
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Contact Reveals: Sharing or accessing contact information counts toward your monthly limits
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Monetization: Platform generates revenue through XPoints sales, premium features, and strategic partnerships
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Future Transition: May transition to paid subscription model after a fixed number of free swaps/reveals
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Pricing Discretion: Subscription pricing, limits, and features determined solely at founders' discretion
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Early Adopter Rewards: Limited-time rewards may be offered for early platform users including account credits, bonus XPoints, or promotional benefits - subject to availability and terms
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Important: The transition from free to paid services may occur without advance notice. Current usage limits and future subscription terms are subject to change based on platform growth and operational requirements.
Usage Limits & XPoints System
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Airline Swaps: Limited number of swap requests per airline per time period to maintain good relationships with carriers
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Event/Concert Swaps: Higher limits available for concerts, theaters, and entertainment venues
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XPoints System: Contact information sharing requires XPoints deduction - points can be purchased or earned through platform activity
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Usage patterns monitored to prevent abuse and ensure fair access for all users
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Limits reset periodically and may vary by transport type, venue category, and user activity level
User Responsibilities
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Provide accurate seat/ticket information
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Maintain ticket validity throughout swap process
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Verify counterparty's ticket authenticity
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Ensure compliance with venue/operator COVID rules
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Report failed swaps within 24 hours
Prohibited Activities
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Commercial resale/scalping using our platform
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Creating multiple accounts to bypass limits
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Reverse engineering platform algorithms
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Bypassing operator seating rules
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Harassing other users or inappropriate behavior
Service Limitations
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Important Service Information
XchangeSeat provides the platform "as is" for coordination purposes only. Please understand we cannot guarantee:
- ❌ Swap success rate or coordination outcomes
- ❌ Service availability or uptime
- ❌ Ticket validity or authenticity
- ❌ Compensation for failed swaps
- ❌ Continuation of free features
- ❌ Platform security or data protection
Liability Exclusion
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Platform Responsibility Scope
As a coordination platform, we cannot be held responsible for:
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Monetary losses from failed swaps or coordination
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User disputes, conflicts, or disagreements
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Travel disruptions, cancellations, or delays
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Operator enforcement actions or policy violations
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Data breaches, security incidents, or privacy violations
Platform Intermediary Status
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Important: XchangeSeat operates as an intermediary platform under Section 79 of the Information Technology Act, 2000. We only facilitate connections between users and do not participate in actual seat exchanges.
As an intermediary platform:
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We provide a platform for user coordination only
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Users are solely responsible for their seat exchange decisions
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All regulatory compliance is user's responsibility
User Responsibility & Platform Limitations
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CRITICAL: XchangeSeat is solely a communication platform. All passenger arrangements, compliance decisions, and consequences are exclusively user responsibility.
🌐 Universal User Responsibility
Users must independently research and comply with ALL applicable laws, regulations, and policies of their chosen transport operators or venues. Platform provides no guidance, advice, or compliance support.
🚫 No Operator Relationship
Platform has ZERO relationship with any airline, bus company, venue, entertainment provider, or transport operator. We cannot and do not speak for, represent, or provide information about any operator's policies.
⚖️ Legal Independence
Platform operates under fundamental rights of free speech and private communication. Users coordinate privately at their own risk and legal responsibility.
Complete Liability Protection
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Platform Protection Scope
To the maximum extent permitted by law, XchangeSeat and JDSPARK LLP shall not be liable for:
🏛️ Regulatory & Compliance
Any regulatory action, fines, or penalties imposed on users
Transport operator policy violations or consequences
Venue policy breaches, entry denials, or access issues
All private arrangements made after contact information exchange
📱 Post-Platform Communications
ANY arrangements, agreements, or transactions made via phone, email, or in-person after contact sharing
Cash payments, gifts, or compensation requested by users privately
Personal safety issues, theft, harassment, or criminal activity during meetups
All consequences of private user interactions outside our platform
💰 Financial & Commercial
Direct, indirect, incidental, or consequential damages
Lost profits, revenue, or business opportunities
Ticket cancellation fees, rebooking costs, or price differences
Travel expenses, accommodation costs, or related charges
🤝 User Interactions
User fraud, misrepresentation, or dishonest behavior
Failed exchanges, no-shows, or coordination breakdowns
Privacy breaches between users or data misuse
Disputes, conflicts, or disagreements between users
User Indemnification
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User Agreement: By using XchangeSeat, you agree to protect us from any legal costs or claims arising from your use of the platform.
You agree to indemnify and hold harmless XchangeSeat and JDSPARK LLP from:
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All legal costs, claims, or actions arising from regulatory violations (DGCA, IRCTC, venue policies)
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Any financial losses, damages, or penalties resulting from your seat exchange activities
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Legal fees, court costs, and attorney expenses in defending any claims related to your platform use
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Claims arising from your interactions with other users or third-party service providers
Force Majeure
XchangeSeat is not responsible for service interruptions due to circumstances beyond our control, including:
- Government regulations, policy changes, or legal restrictions
- Technical failures, server outages, or internet connectivity issues
- Natural disasters, pandemics, or emergency situations
- Third-party service provider changes or discontinuations
Account Termination
We may suspend/terminate accounts without notice for:
- Rule violations or non-compliance
- Suspicious activity or fraud attempts
- Chargeback attempts or payment disputes
- Excessive complaints or poor behavior
- Violation of operator policies
Governing Law
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Governing Law: These terms are governed by Indian law
Jurisdiction: Exclusive jurisdiction of Delhi courts
Dispute Resolution: Binding arbitration in Delhi, India
Legal Entity: JDSPARK LLP (LLPIN: ACN-3926)
Contact Us: [email protected]
Jurisdiction: Exclusive jurisdiction of Delhi courts
Dispute Resolution: Binding arbitration in Delhi, India
Legal Entity: JDSPARK LLP (LLPIN: ACN-3926)
Contact Us: [email protected]
Contact Information
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Email: [email protected]
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Address: Dayanand Vihar, East Delhi, Delhi 110092
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Response Time: 7-10 business days
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Legal Entity: JDSPARK LLP (LLPIN: ACN-3926)
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Last Updated: 6th April 2025
Version: 1.0
JDSPARK LLP reserves all rights
Version: 1.0
JDSPARK LLP reserves all rights
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IMPORTANT: These terms constitute a legally binding agreement. By using XchangeSeat, you acknowledge understanding and agreement to all provisions. JDSPARK LLP bears no responsibility if users violate operator policies including DGCA airlines, movie theaters, IPL, concerts, bus operators or other venue regulations.